Privacy Policy

1. Introduction

Godavari Svadh (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to it. It applies to all users of godavarisvadh.com.

2. Information We Collect

We collect the following categories of personal information:

• Account information: Name, phone number, and email address when you register or place an order.
• Delivery information: Shipping address, city, state, and PIN code.
• Payment information: We do not store card details. Payments are processed securely via Razorpay.
• Order history: Products purchased, order amounts, and delivery status.
• Usage data: Pages visited, browser type, and device information (collected anonymously via standard web logs).

3. How We Use Your Information

• To process and deliver your orders.
• To send order confirmations and delivery updates via SMS or email.
• To respond to your support queries.
• To improve our website and product offerings.
• To comply with legal and regulatory requirements.

We do not sell, rent, or trade your personal data to third parties.

4. Data Sharing

We share your data only with trusted service providers who help us operate our business:

• Razorpay — payment processing
• Courier / Shipping partners — for delivering your order (name, address, phone shared)
• Supabase — secure database hosting for account and order data
• Resend — transactional email delivery

All third-party providers are required to handle your data securely and only for the purpose of providing their service.

5. Cookies

We use minimal, essential cookies to keep you logged in and maintain your cart session. We do not use advertising cookies or third-party tracking cookies. By using our website, you consent to the use of these essential cookies.

6. Data Security

Your data is stored securely using industry-standard encryption. We use Supabase with Row Level Security (RLS) to ensure that users can only access their own data. Payments are handled entirely by Razorpay and are PCI-DSS compliant — we never see or store your card information.

7. Data Retention

We retain your account and order data for as long as your account is active or as required by law. If you delete your account, your personal data is removed within 30 days, except where retention is required for legal or tax compliance purposes.

8. Your Rights

Under applicable Indian law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent for data processing where consent is the basis.

To exercise any of these rights, contact us at godavarisvadh.support@gmail.com.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

11. Contact Us

For any privacy-related questions or requests, contact us at: